FAQ’s

How do I order?

Simply follow the on-screen prompts and instructions. Your Basket will automatically be emailed to you once you submit your order.

Can I ship outside of the United Kingdom?

This store is for the United Kingdom only. If you wish to ship outside the United Kingdom please contact your Merchandise Consultant for further information at [email protected].

How long does it take to process an order?

Once you have checked out and completed your order request it will be passed to our Customer Service Team who will process the order. Processing an order can take up to 24hrs.

What is the minimum quantity I can order?

Each product has a different minimum quantity, and the minimum quantity is the first price break provided.

Can I order different quantities to those shown?

As long as the quantity is above the minimum listed then any volume can be ordered. The quantities shown are merely price break levels.

I am looking for a quantity that is not shown in this collection, who do I contact?

Please contact your contact the Customer Services Team for further information on [email protected]

I would like my own design printed on the items I order; can I do this?

The designs are pre-approved and orders via this site are for those designs only. If you require a different design, please contact [email protected]

I am looking for a new product that is not shown in this collection, where do I get them from?

Please send any requirements for bespoke or new promotional items to [email protected]

I have an event date that is closer than the delivery lead time stated, what can I do?

Please contact our Customer Services Team, [email protected] and they will be able to look into your delivery date requirements.

I would like to know how my order is progressing, how do I find out?

Please contact our Customer Services Team, [email protected] and they will be able to assist.

How do I obtain log-in and password information?

Users should access the store via Ariba

Can I dispatch to multiple countries?

Yes! We can ship orders globally and can even ship part orders to multiple global destinations. Please contact your Merchandise Consultant before placing your order for further information on [email protected]